About Us

Service-Network Leadership is owned and operated by Po Chung, founder of Global Institute of Service Leadership Education Ltd., a training company based in Hong Kong and serving clients worldwide.

Our mission is to help professionals across all sectors become even better Service-Network Leaders. This is a goal we are passionate about and committed to reaching. Through our team and office based in Hong Kong, we offer online, self-study courses that are perfectly suited for today's agile and forward-thinking professionals.


Based on more than four decades of experience, research and development, our training materials are the result of on-the-ground training at DHL – the global courier – and have been delivered at universities, professional associations, private companies, and many other groups.

You can find out more about our team, below.

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Po Chung

Mr. Chung is best known as the co-founder and chairman emeritus of DHL, the global courier and express logistics company. He is also the Chairman of The Hong Kong Institute of Service Leadership & Management, Service Leadership Education Ltd/, and The Good Life Initiative Ltd.

Not only is he a renowned business leader because of the unprecedented growth and accomplishments won at DHL, but he is also a featured speaker on corporate culture at many symposia and conferences, such as those organized by the Pacific Rim Forum, Business International, Business Week International, Young Presidents Organization, Hong Kong Management Association, China Management Association in Taiwan, Singapore National Productivity Board, Credit Suisse, The Hongkong and China Gas Co Ltd, Li & Fung, HKTDC, TEDxPearlRiver, Oxford, Harvard Asia Vision 21, various graduate schools of business, and many more.

To read more about Mr. Chung, click here

To book Mr. Chung as a speaker, please contact us

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Ran Elfassy

In August 2003, Ran and his wife moved to Hong Kong from Canada after they conducted a strategic planning session for themselves as a couple. Three years later, Ran met Po Chung and they have since collaborated on the development of Service-Network Leadership training.


Ran has a remarkably broad pool of experience to draw from, including sector experience in Professional Services, Engineering Consulting, Medical & Pharma, Publishing & Production, and much more. 

To book Ran as a speaker, please contact us

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Our Dedicated Team

In 2001, after retiring from leading the daily operations of DHL's Asia Pacific offices, Po Chung brought together a dedicated team. Based in the incredible city of Hong Kong, these are the men and women who have contributed so many of their fine talents and dedication – truly offering the highest standard of Competence, Character and Care.